The city of Memphis, Tennessee, is known for many things – Elvis, BBQ, Fed-ex and Coleman Taylor Transmissions. In 1961, Larry Coleman and his brother-in-law, Bill Taylor, opened a transmission shop and started a 59+ Year history of growth and development.
Coleman, president of the company, completed 2 years of engineering at Christian Brothers College in Memphis, and explained that his career in the transmission industry actually started when he went to work for a transmission shop in Memphis. “Before I went in business, I was working for a shop that I considered a bit unethical, and that’s one of the things that motivated me to go into business for myself. I thought that if someone did this job honestly, they could make a good living at it. I quit smoking and drinking, got married, and went into business all on the same weekend.”
His faith in the industry certainly was justified. Throughout the years, the operation has grown to 15 retail centers in 9 cities and 3 manufacturing centers. He noted that the company rebuilds approximately 25,000 transmissions a year. Several events throughout the years have brought the company to the leadership position it holds right now. Torque Converters Inc, (TCI) was originally part of Coleman Taylor. In 1969, Coleman bought out Taylor’s interest in the transmission operation and his brother-in-law kept TCI. It was an amicable separation, Coleman was quick to point out, “We married sisters and we still live two doors apart.”
The Company’s Roots Were in Racing
Both Coleman and his partner had drag-racing cars. Later in 1986, Alan Kulwicki won Rookie of the Year honors on the Winston Cup circuit driving the Coleman Taylor owned T-Bird on the Super Speedways at Daytona, Talladega, Charlotte, and Atlanta. Coleman Taylor hasn’t been involved in the racing circuit since 1988, but still maintains a strong interest in the sport.
Customers Get Upfront Pricing
In the mid ’70s a lot of things happened. The company expanded into several markets with many new facilities. “We also made an important decision in retail stores to give our customers an upfront price after diagnosis. They’re not obligated. That’s created a lot of goodwill.”
“We’re very strong technically,” Coleman emphasized. “Every manager who operates a store comes through the ranks from the bottom up, so that everyone is a fully-trained ASE-certified technician. When an employee attains the expertise, we start looking for a location for him to manage. We expand to create opportunities for our employees.”
We Train All Employees
From the beginning, it has been the company policy to hire employees without any experience and train them from the ground up. Actually, he said that 95% of the people come with no previous experience in the transmission industry. “We train them all the way, which has worked out very well. Coleman Taylor has 150 employees with 1/3 having over 20 years experience with the company.
Customer Satisfaction Prevails
Nick Coleman started with the company in 1983 where he worked his way up the ranks. He currently manages all retail operations. The growth of the company has been steady over the years. One of the reasons for the sustained growth and expansion very well may be the company motto, which was instituted from the very beginning – “Whatever It Takes For Customer Satisfaction. Always give more than you promise”.
- 1961 Founded by Larry Coleman
- 1962 Joined Better Business Bureau
- 1974 Established Up front Pricing
- 1994 Tennessee Small Business of the Year
- 1994 Tennessee Outstanding Achievement Award
- 2011 50 Years Repairing & Servicing Transmissions